terms & conditions

ESQ26: Terms & Conditions (as at 14 April 2026)

1. Terms 

1.1 By submitting a registration for Explore South Queensland 2026 (ESQ26) (Event), you agree that the terms and conditions for this Event including ATEC’s Privacy Policy, which together form the Terms of Participation (Terms) for this Event, govern your participation. 

1.2 ATEC may elect to vary these terms and conditions at their own discretion by providing you with notice at least 7 days before the changes or cancellation takes effect. 

2. Organisation representation 

2.1 All references to “ATEC”, “us” or “we” means Australian Tourism Export Council Limited, ABN 87 002 941 228, a company incorporated in Australia.  

2.2 All references to “you” or “your” in these Terms means the organisation that is noted in the registration form that is registering for participation in the Event, and all rights conferred, and obligations imposed on you in these Terms are deemed to have been accepted by and imposed on the organisation and its employees, agents and contractors. Any breach of these Terms by you, or any of your employees, contractors, licensees or invitees of your organisation constitutes a breach of these Terms by the organisation.  

3. Registration and payment policy  

3.1 To be registered for the Event, each delegate must register and pay a participation fee as set out on the Event website. 

3.2 Please refer to the Event website to note the items included in your registration.  

3.3 Immediate payment is required to attend all ATEC events.  

3.4 We accept Mastercard, Visa and American Express payments unless you make a prior payment arrangement with us. 

3.5 Mastercard and Visa credit card payments will incur a surcharge of 1%, American Express will incur a 2% surcharge. 

3.6 If you are unable to pay via credit card, please contact events@atec.net.au noting full payment must be received by 1 June 2026. Any registrations made after this date must make payment prior to the event commencing.   

4. Cancellation policy  

4.1 If you are no longer able to attend an ATEC event, written notification of your cancellation must be emailed to events@atec.net.au

4.2 Cancellations received prior to 27 May 2026 will receive a full refund.  

4.3 Cancellations received on or after 28 May 2026 will receive no refund. 

4.4 If you do not attend an event or activity organised and/or operated by ATEC or a third party related to ATEC, whether it is paid for and arranged by ATEC or yourself and do the following:  

          4.4.1 Provide a week or less than a week’s notice of your non-attendance, or  

          4.4.2 Provide no notice to ATEC of your non-attendance, 

then all event costs incurred by ATEC, it’s event partners and its suppliers as a consequence of your non-attendance will be payable by you. 

4.5 Please note that if any services such as but not limited to accommodation, tours, experiences, attractions or transfers are included within your registration, ATEC and or its event partners reserve the right to allocate the service quality and type without delegate consultation or negotiation. Should the delegate be unsatisfied with such allocations, they can independently negotiate and fund alternatives with the venue providers of those services being but not limited to accommodation, tours, experiences, attractions, or transfers.  

4.6 You are not entitled to a cancellation of an event, a refund, or a change of your reservation to an alternative reservation if the quality of any services relating to a ATEC event is not satisfactory to you. 

5. Attendee policy 

5.1 To be eligible to participate in an event or activity organised as part of ESQ26 that is operated by a third party at any location or venue, whether it is paid for and arranged by ATEC or yourself, you must:  

        5.1.1 Be a current financial ATEC member at the time of the event, and 

        5.1.2 Have registration to a ATEC event you are attending that has not been cancelled, or 

        5.1.3 Be a non-financial ATEC member and have a written invitation from ATEC to attend an event, and/or  

        5.1.4 Be a non-financial ATEC member and have a written invitation from ATEC to attend a B2B event.  

5.2 If you are invited to join a waitlist for any reason, your place to attend is not formally confirmed until you are advised in writing by the ATEC team and full payment is received. 

5.3 If 1:1 business to business (B2B) appointments are included as part of your registration, the number of appointments you ultimately receive cannot be guaranteed. This is regardless of the way that your appointment schedule is curated (which may or may not include via a system generated appointment schedule process) 

5.4 Cancellations will not be accepted if you are not satisfied with your appointment schedule, for example, if you receive less appointments than anticipated or the quality of your appointments falls below your expectations.  

5.5 Delegate details can be changed or updated by emailing events@atec.net.au. Any changes made to delegate details after 27 May 2026 will incur a $150+gst change fee. 

5.6 Registrations can be transferred between people from the same organisation by emailing events@atec.net.auAny delegate transfers will incur a $150+gst change fee after 27 May 2026.  

6. Photography and filming 

6.1 For promotional purposes, there may be a photographer and/or video production taking place during ATEC events. Delegates who do not wish to be filmed or recorded should advise the ATEC by emailing events@atec.net.au prior to the event. 

6.2 Photos taken at ATEC events may be published online, available to download and/or used in marketing materials to promote the ATEC’s services. 

7. Privacy and data sharing 

7.1 ATEC collects your personal information when you choose to complete the event application form and provide your personal information to us with your consent. 

7.2 You acknowledge that your personal information may be used and/or shared with a third party in case of any emergencies that affect you during ESQ26 or any other event operated by ATEC or a third party.  

7.3 By providing your personal information to ATEC, you consent to ATEC sharing any personal information you provide with any third-party, where necessary to facilitate the Event; this includes but is not limited to Event Partners to facilitate any famil program elements (if applicable). 

7.4 The Event is facilitated by event management services provided by EventsAir. By registering and attending, you acknowledge that any information you provide may be shared with EventsAir. The EventsAir privacy policy can be found here.  

7.5 You acknowledge that your contact details may be shared amongst attendees at the event. If you do not wish for your details to be shared, please contact events@atec.net.au.  

7.6 You can review ATEC's Privacy Policy here. 

8. Your obligations 

8.1 At a physical event, the health and safety of event participants and the broader community are important to us. For purposes of your participation in the Event, you agree to: 

        8.1.1 Adhere to the relevant government health and work safety advice 

        8.1.2 Adhere to ATEC's and the operators' health and safety guidelines based on best practice and relevant government health                and work safety advice; and 

        8.1.3 Undertake to sign and agree to any related documents or forms issued by ATEC and/or the event venue/organiser. 

8.2 You warrant that: 

        8.2.1 You will at all times comply with all laws and obey the reasonable directions and requirements of ATEC, any event                              partners, organisers and any other third parties as directed by ATEC; 

        8.2.2 You will not be involved in any conduct or make any statement either orally or in writing which in the reasonable opinion of         ATEC, is likely to cause detriment, disrepute, damage, injury or loss to ATEC, including without limitation any inappropriate                     behaviour, harassment, violence, racial vilification, intoxication, downloading illegal or offensive material using internet services           provided during the Event, or any other act or behaviour which interferes with the enjoyment, comfort or safety of other persons; 

        8.2.3 You will conduct yourself in a responsible and professional manner at all times; 

        8.2.4 You have full power and authority to agree to the Terms and observe the obligations hereunder, and that the                                        acceptance, delivery and performance of these Terms have been duly and validly authorised by all necessary corporate action. 

        8.2.5You will ensure that your attendance at the event is covered under a Public Liability insurance policy with a limit of at least              $10m for each occurrence. You agree that a Certificate of Currency will be provided to ATEC on request. 

9. ATEC Limitation of Liability 

9.1 ATEC does not:  

        9.1.1 Accept responsibility or liability for any loss or injury suffered by participants or visitors. 

        9.1.2 Provide or arrange for any insurance for, or on behalf of, participants or visitors. 

        9.1.3 Provide any indemnity for loss or injury suffered by participants or visitors. 

9.2 ATEC may at any time, with or without giving notice, in their absolute discretion and without giving any reason, cancel or postpone the event, change its venue(s) or any of the other published particulars, or withdraw any invitation or cancel any registration to attend.  In any case, neither ATEC nor any of their officers, employees, agents, members or representatives shall be liable for any injury, loss, liability, damage or expense suffered or incurred by any person occasioned by or arising out of attendance at ESQ26 or any related event or activity.  ATEC has no obligation to return any money paid to it in connection with the event unless ATEC is satisfied not only that the money in question remains under the control of ATEC but also that the person who paid it has been unfairly prejudiced (as to which, decision shall be in the sole and unfettered discretion of ATEC and, when communicated or announced, final and conclusive). 

9.3 Without limiting the effect of clause 9.2, ATEC is not liable for any delay, variation of, or cancellation of the event or any obligation under this agreement, caused by any government health advice including pandemic, or any policy, rule or law created in response to a pandemic by any of ATEC, a government, or government agency. 

9.4 Without limiting the effect of clause 9.2, ATEC is not responsible for any injury, loss, liability, damage or expense suffered or incurred by any person arising out of the use or misuse by ATEC or a third party of any of the personal information you provide to ATEC or any third party in the course of your registration for, or attendance at the Event. 

9.5 Without limiting the effect of clause 9.2, you acknowledge that these terms and conditions also apply to your participation in an event or activity organised as part of ESQ26 that is operated by a third party at any location or venue, whether it is paid for and arranged by ATEC or yourself, and agree that: 

        9.5.1 Use of third-party services may include activities that involve an element of danger, and these Terms and b                                            Conditions constitute fair warning of any such danger, and that ATEC recommends you take out comprehensive and or                              travel insurance with respect to such activities; 

        9.5.2 Neither ATEC nor any of their officers, employees, agents, members or representatives are liable for any injury, loss,                          liability, damage or expense suffered or incurred by you while participating in a dangerous activity or any activity organised in                relation to ESQ26, whether operated by ATEC or third-party; 

        9.5.3 ATEC is not responsible for any loss suffered by you due to any third-party being unable to fulfil an arrangement or                            obligation between themselves and you or ATEC; 

        9.5.4 Participation in events or activities operated by third parties may require you to agree to and be bound                                                    by those parties’ own terms and conditions.  

9.6 Without limiting to the general effect of 9.2, you acknowledge that these terms and conditions also apply to your participation in an event or activity organised as part of ESQ26 that is operated by a third party at any location or venue, whether it is paid for and arranged by ATEC or yourself, and agree that: 

        9.6.1 You are responsible to notify ATEC or a third-party providing services for the delivery of ESQ26 for any allergies or pre-                      existing medical issues that may affect you whilst participating in any activity or any activity in relation                                                                to ESQ26, whether operated by ATEC or a third-party affiliated entity.  

        9.6.2 ATEC is not responsible for any actions, services or representations made by the vendor provider or lack thereof in respect              to any conditions that may trigger or exacerbate pre-existing medical issues and/or allergies during ESQ26 or any third-party                  affiliated event with ESQ26. 

        9.6.3 ATEC is not responsible for ensuring accessibility or equal access to facilities for any venue used for the ESQ26, any ATEC                event or any event affiliated with ATEC.  

        9.6.4 Any requirements to ensure that you may enter, exit, occupy, enjoy, make use of, and generally participate the ESQ26, ATEC         events and any events affiliated with ATEC, are wholly the responsibility of the venue providers.  

        9.6.5 ATEC is not responsible for any errors or representations made by the venue provider in respect to accessibility or equal                  access of facilities that may affect you whilst participating in ESQ26, whether operated by ATEC or a third-party affiliated entity. 

© Australian Tourism Export Council 2026

Destination Photo Credits: Brisbane Economic Development Agency & Visit Sunshine Coast